Customer-managed credentials
Keep provider usage under the account and terms selected by the customer.
AI PROVIDERS
Choose the model provider behind Sofia Sales AI.
The provider supplies the model. Sofia Sales AI applies the tenant persona, context, workflow, limits and human handoff configured in Sofia Sales Chat.
What you can operate
Administrative model choice
Choose the provider and model in the agent configuration.
Controlled fallback
Use an administratively controlled fallback when configured and available.