One shared workspace
Keep customer conversations accessible to the people responsible for the outcome.
SHARED TEAM INBOX
Give every conversation a clear owner and complete context.
Sofia Sales Chat keeps the conversation history available when AI or a person needs to continue the work.
What you can operate
Contextual handoff
Transfer a conversation with the available history so the customer does not need to start again.
Contact continuity
Use contact and conversation context to guide the next response.