Business account and number
Connect an eligible WhatsApp Business account and the numbers intended for the operation.
WHATSAPP BUSINESS GUIDE
Understand the official WhatsApp Business Platform.
Use this guide to distinguish the WhatsApp app from the official business platform and plan a responsible customer operation.
What you can operate
Customer consent
Document the lawful basis and customer expectations before starting business messages.
Message templates
Use Meta-approved templates when the platform requires a business-initiated message.
Conversation workflows
Continue replies through automation, Sofia Sales AI or a human team.
Platform charges
Keep Meta WhatsApp charges separate from the Sofia Sales Chat subscription.
Quality and policy
Monitor the operation and follow current Meta platform rules and account quality requirements.